Why we are different

Because Border was originally formed as a support company, looking after our customers has always been our number one priority.

Partnership with our users

We look to build long term relationships with our users. We know that customers who make best use  of the facilities that CounterAct provides will grow and prosper.

User meetings

We hold regular user meetings for our customers, normally two a year – one in the North and the other in the South. These free events are fantastic training opportunities for our customers to help them get the most from their investment in CounterAct. As well as that, they give us valuable feedback on what features they would like added to the system in future.

Developed and supported in-house

Border has its own team of highly experienced programmers who develop CounterAct in house from our offices in Monmouth. As a result, the system has a consistent look and feel. Our software is written specifically for merchants and is easy to learn and use.

Continuous development driven by our users

Our users have a real say in how CounterAct develops. Every enhancement request from a customer is logged on our call system. So along with feedback from our user meetings, our customers shape the on-going development of their software system.

Upgrades included

All CounterAct users get software upgrades included as part of their support contract. We release approximately four new issues every year.

The best support service in the industry

Our support team is second to none. They are friendly and knowledgeable and are happy to help, whatever the query.  We ask all our users to complete a satisfaction survey every two years. In the last one, our service level was rated as excellent by over 70% of respondents, (the rest rated us very good).

A full project management service

We don’t use third party companies to install and train your staff on our software. We can provide a complete installation package including hardware, software, data-conversion from your current system, on-site installation and training.

0% Finance (subject to status)

We offer our own 2 year 0%APR finance package covering the complete system.